Pacificwide Mortgage
100% online lending with an AI assistant
Client
Pacificwide Real Estate & Mortgage
Industry
Real estate & mortgage lending
Engagement
Full digital ecosystem
Scale
San Jose, California — since 2009
Challenge
Brokerage and mortgage lending stayed two separate processes
Pacificwide is both a real estate brokerage and a mortgage lender in Silicon Valley — but customers had to stitch together two separate processes, home search and loan financing, with no single place to go from finding a property to closing a loan.
Solution
One unified digital ecosystem for search and financing
We built a unified portal: MLS/IDX-standard home search, preliminary valuations, and a 100% online lending flow with an AI assistant answering loan questions in real time.
Outcome
From home search to financing, on one platform
Pacificwide's customers can now go from property search to a completed loan application without switching between disconnected systems.
Before
Two separate journeys
Home search and financing lived on different systems, stitched together by the customer.
Paper-heavy lending
Loan applications ran through email and in-person meetings, with long wait times.
After
MLS/IDX home search
Search and preliminary valuation directly on the platform, no system switch required.
100% online lending
An AI assistant answers loan questions in real time throughout the application.
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